Your journey

Your Consultation is the important first step on your road to radiant skin.

Your Consultation will take about 45 minutes. We will ask you about your skin and what it is you want to achieve, be it a more effective skincare program, reduction of lines and wrinkles or treatment of skin problems. Your medical background will be checked and you will be asked to complete a lifestyle questionnaire.

Following a visual facial assessment, a treatment plan will be created, tailored to your individual needs and budget. Your treatment plan may consist of changes to your existing skincare routine or it may include a range of treatments as well.

We will ensure that you receive written information about your treatments and answer any questions you may have before asking you to consent to treatment. You will be asked to give your written consent before any treatment begins and if we would like to take photographs, you will be asked for permission before they are taken.

Your medical records and photographs will be kept securely, as we value the confidential information you have given us, and we will not pass on any of your information to others.

Safety is a priority at Radiance, and every effort is made to ensure that our treatments and premises comply with current Health & Safety laws. We will use the latest techniques and materials to ensure the treatments you receive are as safe as possible.

Once your initial treatment is completed, we may ask you to complete a feedback questionnaire so that we can monitor the quality of our care. Your feedback helps us to improve our service.

Should you have any concerns or complaints about our care, we have an in-house complaints procedure, and we will make every effort to resolve your concerns. The procedure is available to download by clicking on the icon below. In the event that you remain dissatisfied, your complaint can be referred to an independent complaints resolution service.

We hope that you will enjoy your journey at Radiance.

Sincerely,

Dr Helen Hamilton